Frequently Asked Questions
You Asked, We Answered
The following are the questions we here most often. If you have a question for us, please go through our list before getting in touch. If you still can’t find the answers you’re looking for, please contact us directly and someone on the team will be happy to assist you.
How does it work?
After creating your laundry account, we will let you know which days we will be servicing your area location. We will pick up the dirty laundry bags on scheduled days, and once your clothes are cleaned, crisp, and ready to wear, one of our delivery drivers will return them folded at your designated location.
How much laundry fits in the bag?
Our student bag holds 2 to 3 loads or 20 to 30 pounds. Our residential bag holds 3 to 4 loads of laundry
or 30 to 40 pounds.
What's the first step?
Once you sign-up, we'll send you a email outlining the details on how all this works. We will be on campus when you move in to give you your laundry bag.
Do I need to separate my whites and colors?
No! We handle all the separation for you!
What if I miss my drop off/pickup time?
So you're busy, we understand. We have several options for you if you miss your drop off/pickup time. You can stop by one of our other scheduled stop locations to drop off/pickup your laundry. You can bring your laundry to us which is approximately 5 minutes from campus. You can also wait until your next schedule drop off time 48 hours later. If none of these options work, give us a call and we'll work something out.
What about delicates/athletic wear?
We take care of your delicates and athletic wear just like you do at home. These items will be fan dried and folded back into the bag with the rest of your laundry.
Are my clothes washed by themselves?
Yes! Each customer will get their own washer and dryer(or 2)! Bags between customers will not be mixed under any circumstance.
How do students drop-off and receive laundry?
If you are a student who lives in the dorm, we will pick-up and drop off your laundry the same time each week. You will come to our pick-up/delivery location, generally in the parking lot that serves your dorm, and give us your laundry. We will take it, wash it and return it to you at the next scheduled drop-off/pick-up time which is generally 48 hours after you drop of your bag.
How often will you be on campus?
In general we will be on campus everyday but Saturday. We find that students are out and about on Saturdays taking advantage of all that campus life has to offer. Laundry is the last thing the last thing they are worried about and we agree. We'll see them again on Sunday.
I'd like to sign-up for your weekly service, how does the billing work?
After the first payment of $24.99 + 7.00 for the set-up fee, your next payment will not be due until the second service which is usually the second week of school. (Some students choose to start a week or two earlier because of early campus arrival for rush.) This first payment reserves your spot, and you will not be billed again until the second service.
How do I get my bag?
You can pick-up your bag at our van at one of our convenient stops located close to all freshman dorms. When you come to our van, tell our driver that you are there to pick-up a bag and we'll get one for you labeled and ready to go. You are welcome to bring your dirty clothes down when you come and we can transfer from your laundry bag or hamper to our bag. We are at each stop for 30 minutes, so you should have plenty of time to run back to your room if you want to make the transfer there.